HOW TO RETURN
We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.You can return any item purchased on our Online Store within 7 working days from the delivery date. Here’s how:

    Make sure the items are in the same condition you received them in, with all tags still attached.
    Contact Customer Services: info@florianlondon.com to get a Return Number and arrange collection of your item
   
    Schedule the pick up of your package within 7 working days from the delivery date. 

If you have any questions, please do not hesitate to contact our customer service team, who are always happy to assist you. 

INSTAGRAM PRIVATE SALES

All sales are final and cannot be returned due to the heavy discount applied in our exclusive Private Instagram Sales. 

RECEIVING YOUR REFUND

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.
Refund times depend on the payment method used when purchasing:
Credit or Debit Card: refund times will depend on the Card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees

Note: Please Note Bespoke items and Customised Items cannot be returned. Bags purchased in our Social Media Private sales cannot be Refunded (unless stated otherwise)