Window
7 working days
From the delivery date, for items bought on our online store.
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Customer care
Returns & refunds
Items purchased on our online store may be returned
within 7 working days of the delivery date.
At a glance
The essentials.
Condition
As received
In the same condition you received them, with all tags still attached.
First step
Return number
Email info@florianlondon.com to get a Return Number and arrange collection.
Please note
Some items
Bespoke, customised, and private-sale pieces have separate terms below.
How to return
Three steps.
- 01 Make sure the items are in the same condition you received them in, with all tags still attached.
- 02 Contact Customer Services at info@florianlondon.com to get a Return Number and arrange collection of your item.
- 03 Schedule the pick up of your package within 7 working days from the delivery date.
If you have any questions, please contact our customer service team, who are always happy to help.
Please note
Items that cannot be returned.
Private sales
Private sales made through Instagram or other social media are final and cannot be refunded, due to the heavy discount applied, unless stated otherwise.
Bespoke and customised items
Bespoke items and customised items cannot be returned.
Receiving your refund
Once we have your return.
After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation email.
Refund times depend on the payment method used when purchasing. Credit or debit card: refund times will depend on the card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.